01 // FRACTIONAL UX FOR SaaS PRODUCT TEAMS
A UX leader embedded in your product team. Starting now.
Experienced UX leadership can help get all your product metrics moving in the right direction by grounding product decisions in user research, simplifying complex workflows, and reducing friction across the customer journey.
FRACTIONAL UX DIRECTOR
FOR SaaS PRODUCT TEAMS
Starting at:
$8,000/mo.
~8-16 hours per week
02 // PRODUCT METRICS
How can a UX leader on my team improve my product metrics?
Experienced UX leadership can help get all your product metrics moving in the right direction by grounding product decisions in user research, simplifying complex workflows, and reducing friction across the customer journey.
Conversions & Upgrades
Conversions & upgrades can be improved by remediating hesitation points in the customer journey, testing for user understanding of tiers and features, timing you upgrade prompts appropriately, and many other tactics.
NPS & CSAT
Perception = reality. These numbers improve by reducing friction, respecting users’ time, smoothing out sticky touchpoints, and paying special attention to the “emotionally expensive” moments that can have an outsized impact on your users’ perceived experience.
Feature adoption
When this metric drops, it means you either didn’t build the feature right, or else you didn’t build the right feature. Either way, you can bet we will discover which one it was, and then create a solution to turn things around quickly.
Support Ticket Volume
Support tickets are a rich source of input data telling you where users’ workflows are breaking down. We’ll surface these trends, prioritize and t-shirt size, and provide design direction and support for engineering to start shipping fixes.
02 // FRACTIONAL
What are the benefits of a fractional UX leader?
A seasoned fractional UX leader on your team can deliver the outcomes you need now, while helping you prepare for longer-term success. Fractional support removes risk, lowers costs, and lengthens runway because it’s:
Flexible
Scale up or down each month to get just the right amount of UX support you need, at a budget-friendly price point, and without the costs and risks associated with employment or recruiters.
Retainer-based
Fixed rates. No hiring cycles. And no need for new contracts when priorities change. I’m incentivized by your long-term product health, not just deliverables, so I’m always there when you need me.
Embedded
I’ll snap into your team like a missing Lego brick, including Slack, email, meeting cadences, and a signed NDA or BAA. I’m available during U.S. working hours.
